DiDi Delivery for Driver

Earn money delivering goods for stores and people around your city. 

Delivery Restrictions for Personal Item(s)

Size restrictions

DiDi Delivery suggests the following limits for delivery:

  • Maximum number of items 6 (bags / boxes)
  • Maximum weight limit of 20kg per item
  • Maximum item volume: 60 x 60 x 60 cm

Delivery drivers may cancel a request if they have difficulty lifting any items, delivery exceeds size guidelines or are asked to pick up prohibited goods.  When accepting a Delivery request, we recommend calling the customer to confirm the type of items (contents, weight, size) being delivered.

Prohibited Items

You should not complete Delivery requests that involve or relate to any of the following:

  • Any unlawful, illegal, fraudulent, hazardous, or harmful items or activities, including those relating to weapons and drugs.
  • Any misleading, deceptive, unethical or immoral activities;
  • Any items or activities contrary to DiDi Australia’s values; or
  • Any items or activity that in DiDi Australia’s opinion may cause reputational damage or harm to DiDi Australia.

For a detailed list of prohibited items refer to this link.

Is the list of prohibited items an exhaustive list?

The list of prohibited items is a non-exhaustive list of the types of things that cannot be delivered via DiDi Delivery. You should also exercise your own reasonable judgment as to what is acceptable.

Can I inspect the items before loading it into my vehicle?

You should inspect (but not open) any parcels you collect to make sure they are not damaged.  If they are, before you accept them discuss this with the customer.

What if I feel uncomfortable with handling an item?

If you have any apprehensions or are uncomfortable with handling any items that are not on the prohibited items list, you can contact the customer directly to discuss further.

If you are still apprehensive or uncomfortable, you can inform the sender and cancel the order.

Is my Delivery trip covered by insurance?

It is your responsibility to have proper coverage for your delivery trips. Please check with your insurance provider.

Am I eligible for DiDi Delivery?

We plan to extend this service throughout the country. The initial trial of DiDi Delivery is limited to selected opt-in Driver-partners.

How do I notify the customer that I have arrived?

Communication with senders (riders) for Delivery is the same as Express, simply message or call through the DiDi app.

What type of items can I expect to deliver?

DiDi Delivery is for parcel delivery only and not passenger services. Please select DiDi Express for ridesharing services.

How do I know I am picking up a Delivery?

Requests that come through your app will show you if the request is Delivery or Express.

What happens if I cannot locate the recipient and the sender is uncontactable?

Leave the parcel in a safe place near the drop-off location and message the sender using DiDi’s in-app chat with the details of where you have placed the parcel.

What happens if I cannot locate the recipient?

If you are unable to contact the recipient after waiting 3 minutes at the drop-off location, contact the sender (rider) and ask them if they would like to leave the parcel at the drop-off location or return the parcel to the sender by adding the pickup location as a second stop in their DiDi app. If there is a second stop, the app will recalculate the delivery fee.

Can I stop receiving Delivery requests?

Yes, to stop DiDi Delivery requests temporarily, turn off the option through “Trip Settings” anytime in the DiDi-Driver app.

Can I inspect the package?

If you need to inspect the package (eg it is fragile or you think it might be prohibited goods), please ask the sender to show you the contents. If you don’t feel comfortable, don’t accept the package and instead cancel the trip.