When drivers are friendly and greet riders when they get in and out of the car
When drivers offer to assist riders with luggage, without having to ask
Riders really enjoy being offered treats such as chewing gum, water and charging cables during the trip
When drivers ask if riders have preferred routes or if they would prefer to follow the GPS
Clean and tidy cars with minimal odours —You can also find specific rider feedback in your app, under Account > Star Rating.
The following guidelines can also help you stay on top of your rating:
Always offer a friendly greeting to riders
Keep conversations polite & appropriate
Extra tip: Ask riders if there is a radio station they prefer
Keep your vehicle clean and free of strong smells
Ensure essential functions are working properly
Always follow the speed limit and road rules
Ensure riders wear their seatbelt
Take regular breaks and avoid fatigue
Arrive at the pickup point on time
Check with riders for their preferred route
Remind riders to take their belongings
Notify riders of any necessary tolls or fees
To upload or update your documents, tap the driver icon on the top-left of the screen > Documents.
Please note: the documents required for registering with DiDi depend on state regulations you’re registering in.
The answer is yes! Driver-partners are able to drive in other cities of the same state. This means that you can only drive in the state which you are registered in. For example, if you are registered in QLD, you can drive in multiple cities of QLD.
Once your DiDi registration is approved, you’ll automatically be sent a DiDi Welcome Kit to your address (if you have provided one). Please allow 3-7 business days to receive your Welcome Pack.
The Welcome Kit includes DiDi vehicle stickers and referral cards customised with your referral code. Most states and territories’ regulations require that you display signs indicating that the vehicle is being used to provide passenger services. Penalties may apply if you do not comply with such requirements.
When you’re running low on your DiDi referral cards or you think it’s time for a new vehicle sticker for your windscreen, you can order more with the link listed below: https://d.didiglobal.com/orderform.
To update your bank account details, tap $ on the upper-right corner of the homepage, then tap Balance > Bank Account Information and enter your bank details. Please ensure all of your details are correct, then tap Submit!
If you’re yet to add a bank card, simply tap $ > Add Bank Card.
To update your account information, tap Account > your profile picture > your name. You can update your name and profile picture here.
To update your mobile number, password and email, tap Account > Account Details > Update Account Info
To update your car details, follow the same steps and tap My Vehicle.
Your Weekly Earnings are deposited into your chosen bank account every Monday and should be available on the same day. If a public holiday falls on a Monday, your Weekly Earnings will be deposited the following day (Tuesday).
If you still haven’t received your earnings (and it isn’t a public holiday), we recommend doing the following steps:
Ensure your bank details are correct
Contact your bank to ensure your account status is “normal” (not closed or frozen)
Once you’ve corrected your bank details, your Weekly Earnings will be deposited into your account as soon as possible. If you’re still unable to receive your earnings, please reach out to our Customer Support team for assistance.
Your payment may be withheld if we detect dishonest or fraudulent behaviour that breaches our policies. Such behaviour includes, but is not limited to, abusing DiDi’s offers and rewards system, or holding duplicate accounts.
To view your trip earnings, tap the ‘$’ in the upper-right corner of your screen. Here, you can view your daily and weekly earnings. You can also tap Balance, My Trips or Referral Rewards for more details!
Your Weekly Earnings are calculated over a one (1) week period: from Monday 00:00 to Sunday 23:59. The amount is then deposited into your chosen bank account the following Monday and should be available on the same day. However, if a public holiday falls on a Monday, your Weekly Earnings will be deposited the following day (Tuesday).
Please note: your total Weekly Earnings are subject to the relevant taxes, DiDi’s Services Fee and any applicable fees. To view a detailed fare breakdown of every trip, please head to Trip History > Fare Details.
We may offer driver-partners a variety of rewards to boost their earnings. You can check the latest reward offerings in Notifications on the homepage, or by heading to Trip List on the Earnings page.
Please note: to redeem any of our offers, you may need to meet certain requirements. This includes, but is not limited to, maintaining a high Acceptance Rate (AR), Completion Rate (CR) and Star Rating.
For more info on specific rewards and how they work / how they’re paid, please view the relevant reward page.
Dynamic Pricing applies during periods of high demand. This means your rider’s trip fare may be higher than usual and ensures that there are enough drivers to accept trip requests during this time. You’ll be able to tell this by the multiplier that is added to the Base, Time, Waiting and Distance Fares.
Please note: fees such as Airport Fee, State Government Transport Levy, CTP Fee, Booking Fee, GST and tolls aren’t subject to the Dynamic Pricing Multiplier.
To avoid any confusion, you can check your trip details before you accept the trip (Request > Dynamic Pricing) and after the trip (My Trips > Dynamic Pricing).
Each time you drive through a toll during a trip, the toll fee amount is automatically added to the trip fare.
If you find you are missing a toll amount, please contact Customer Support and provide us with the following details:
– The trip you are missing a toll from
– The toll name
– The amount missing
If we determine that a toll amount was missing, we’ll add this toll to the next payment cycle and this will reflect in your payment statement (under ‘Other’).
Fares are calculated by the following:
Base Fare: a flat fare charged once the rider enters the car and you start the trip.
Distance Fare: a fare that is charged based on the distance travelled. This fare may vary depending on the city and the threshold distance. An extra charge may be applicable after a specific distance.
Time Fare: a fare charged for the duration of the trip (from pickup to drop off). This includes time your driver spent waiting for you and time spent in traffic. This includes the time your driver spent waiting for you and time spent in traffic, etc and may vary depending on the city.
Short Distance Fee: applicable to trips that are less than 7 km (Brisbane and Geelong only).
GST / other relevant taxes.
Other charges may include:
Tolls
State Government Transport Levy
Waiting Fees
Cancellation Fees
Changes to the Base Fare because of Dynamic Pricing periods
To view a detailed fare breakdown of every trip, please head to Trip History > Fare Details.
We understand it can be frustrating when your trip is cancelled by a rider. That’s why we’ve got Cancellations Fees in place to keep things fair for all our users. Each city has its own cancellation rules. For details, please visit our Cancellation Policy in the DiDi Driver app > Account > Settings > Legal.
If you believe you’re missing a Cancellation Fee, please reach out to us by tapping your profile picture > Service Centre > Fare Related > Contact Us > Email Customer Support.
If a rider makes a mess / damages your vehicle and this prevents you from accepting further trip requests, you can request a Cleaning Fee to help cover the cost of cleaning. Please note: if the rider has a valid reason for disputing this fee, then you may not be able to receive the Cleaning Fee.
To request a Cleaning Fee, please contact Customer Support and provide us with all of the following information:
The trip details;
Where the mess occurred and what kind of mess it was;
Photos of the mess / damage (these must be taken from multiple angles);
A photo of the cleaning receipt from a professional cleaning company (must be provided within 7 days and include a valid ABN).
Once we’ve received all of the above information, we’ll determine the severity of the mess / damage based on the following criteria:
Level 1：$20 - INSIDE the vehicle, small amounts of liquid such as coffee, grease from food, other drinks (excluding water), sand or dirt on floor mats.
Level 2：$21 - $40 - OUTSIDE the vehicle, significant mess such as bodily fluids (e.g. vomit), paint, or extensively sticky or staining liquid messes (excluding water), gum and other sticky materials which require an exterior car wash.
Level 3：$41.00 - $80.00 -INSIDE the vehicle, significant liquid messes including coffee, greasy food, drinks (excluding water), or gum and other sticky materials which require steam cleaning and special products.
Level 4：$81.00 - $150.00 - INSIDE the vehicle, extensive liquid and smelly messes including bodily fluids (e.g. vomit / blood) which requires detail and/or steam cleaning, as well as airing and/or drying for long periods of time.
Important:
The amounts shown above represent the maximum amounts that can apply.
The Cleaning Fee amount will be based on the information provided and also will be decided according to our cleaning fee policy. This amount may be more or less than the amount of the professional cleaning you received.
We’ll also review your trip history to verify that you were unable to continue accepting trip requests as a result of the mess / damage.
If the rider lodges a dispute, or you request multiple Cleaning Fees, we’ll review the situation carefully. Please keep in mind that attempting to obtain a Cleaning Fee by dishonest or fraudulent means is against our Anti-Fraud Policy and may result in account suspension / deactivation.
Dynamic Cancellation Fees are calculated based on the distance and time travelled by the driver to reach the intended pickup point.
We’ve created this feature to compensate drivers affected by cancellations more fairly.
THE RANGE OF CANCELLATION FEES:
DiDi Express Ride: $7.00 – $12.00
DiDi Max Ride: $9.00 – $12.00
This means that if a cancellation occurs, instead of receiving a flat rate, you may be compensated a fee that better reflects your efforts. Please note, 100% of all cancellation fees go directly to drivers.
You can sign up through the DiDi-Driver app, which you can download through the Apple Store or Google Play Store.
Sign up with your phone number and email address. Enter your basic information and ABN number. Make sure you are GST registered.
Upload the required documents for your state (please see the details in Document Requirements below).
It takes up to 3 business days to review the uploaded documents. Once approved, your account will be active and you can log in to start driving.
While signage requirements differ across each state and territory, drivers must ensure that they comply with the signage requirements applicable to their particular area of operation.
In order to assist drivers with their obligations, DiDi provides the required number of removable window stickers with pre-approved DiDi logo (“DiDi signs”). The DiDi signs are retroreflective, in a square shape and at least 146mm x 146mm in size. If needed, drivers can request additional DiDi signs at one of our Driver Hubs or by contacting us directly.
Please note: it is the driver’s responsibility to ensure that the DiDi signs are properly displayed as required by the local regulations. Drivers who fail to comply with the regulatory requirements may be subject to a penalty imposed by local authorities. DiDi will not indemnify any driver for any penalties issued to the driver in relation to the driver’s failure to comply with the relevant signage requirements.
Drivers should carefully review the relevant sections below for the specific requirements applying to them. Please review this section regularly as DiDi may amend these guidelines from time to time to reflect the legislative and regulatory updates. For further and latest information on the relevant regulatory requirements, please refer to the website of the Commercial Passenger Vehicles Victoria (“CPVV”). Drivers can obtain the CPVV sign from their website.
Victoria By way of guidance, drivers must ensure that:
At least one DiDi sign or CPVV sign is displayed;
The DiDi sign or CPVV sign displayed is incapable of being removed by a person seated in the driver’s seat of the vehicle; and
The DiDi sign or CPVV sign is clearly visible from the outside of the vehicle.
Tip: Apply the DiDi sign or CPVV sign on the rear windscreen
Drivers must also ensure that, whenever they use their vehicle for purposes other than providing transportation services to passengers using DiDi’s App (ie when you are not logged into DiDi’s App), they remove all DiDi signage from the vehicle.
To download the DiDi app and get started, simply follow the steps below:
Head to the App Store or Google Play and search for ‘DiDi Driver’
Download and install the DiDi Driver app
Open the app and register using your details
