DRIVER HELP

F.A.Q.

How do I sign up as a driver partner in Queensland?

You can sign up through the DiDi-Driver app, which you can download through the Apple Store or Google Play Store.

  1. Sign up with your phone number and email address. Enter your basic information and ABN number. Make sure you are GST registered.
  2. Upload the required documents for your state. (Please refer to the details in Document Requirements below).
  3. It takes up to 3 business days to review the uploaded documents. Once approved, your account will be active and you can log in to start driving.

View Driver Required Documents for QLD.

How do I sign up as a driver partner in Victoria?

You can sign up through the DiDi-Driver app, which you can download through the Apple Store or Google Play Store.

  1. Sign up with your phone number and email address. Enter your basic information and ABN number. Make sure you are GST registered.
  2. Upload the required documents for your state. (Please refer to the details in Document Requirements below).
  3. It takes up to 3 business days to review the uploaded documents. Once approved, your account will be active and you can log in to start driving.

View Driver Required Documents for VIC.

How do I sign up as a driver partner in New South Wales?

You can sign up through the DiDi-Driver app, which you can download through the Apple Store or Google Play Store.

  1. Sign up with your phone number and email address. Enter your basic information and ABN number. Make sure you are GST registered.
  2. Upload the required documents for your state. (Please refer to the details in Document Requirements below).
  3. It takes up to 3 business days to review the uploaded documents. Once approved, your account will be active and you can log in to start driving.

View Driver Required Documents for NSW.

Does my vehicle require a vehicle inspection?

Yes, as a DiDi driver-partner, you are required to submit a current commercial passenger vehicle inspection report.A vehicle inspection report must be less than 12 months old as this is required annually. 

  • • If you have a current vehicle inspection report you can upload it during the sign-up process.
  • • If you do not have a current vehicle inspection, you may use Redbook Inspect, an inspector approved by Commercial Passenger Vehicles Victoria.To book a vehicle inspection using Redbook, please visit: https://www.redbookinspect.com.au/rideshare/didiAUSYou will pay an inspection fee of $55 in Victoria
Can I receive customer support in person?

DiDi holds Meet Ups in the cities where we operate.These support events are held for driver-partners interested in signing up to DiDi or seeking face-to-face support.

To find out where and when future DiDi Driver Meet Ups will be held, follow us on our DiDi Australia Driver Facebook page for updates.

What signage requirements am I required to comply with as a driver?

Different signage requirements apply across the states and territories. Drivers must ensure that they comply with the signage requirements applicable to their particular area of operation.

In order to assist drivers to comply with their obligations, DiDi will provide the required number of removable window stickers with pre-approved DiDi’s logo (“DiDi signs”) based on the region that each driver is in. The DiDi signs provided to drivers are retroreflective, in a square shape and at least 146mm x 146mm in size. Drivers can request additional DiDi signs at one of DiDi’s hubs or by contacting DiDi if necessary.

Please note that it is the driver’s responsibility to ensure the DiDi signs are properly displayed as required by the local regulations. Drivers who fail to comply with the regulatory requirements may be subject to a penalty imposed by the local authorities. DiDi will not indemnify any driver for any penalties issued to the driver in relation to the driver’s failure to comply with the relevant signage requirements.

Drivers should carefully review the relevant sections below for the specific requirements applying to them. Please review this section regularly as DiDi may amend these guidelines from time to time to reflect the legislative and regulatory updates. For further and latest information on the relevant regulatory requirements, please refer to the website of the Commercial Passenger Vehicles Victoria (“CPVV”).

Victoria
By way of guidance, drivers must ensure that:
● at least one DiDi sign or CPVV sign is displayed;
● the DiDi sign or CPVV sign displayed is incapable of being removed by a person seated in the driver’s seat of the vehicle; and
the DiDi sign or CPVV sign is clearly visible from the outside of the vehicle.

DiDi’s tips: Apply the DiDi sign or CPVV sign on the rear windscreen.

Drivers can obtain the CPVV sign from their website.

Drivers must also ensure that, whenever they use their vehicle for purposes other than providing transportation services to passengers using DiDi’s App (ie when you are not logged into DiDi’s App), they remove all DiDi signage from the vehicle.

How do I download the driver app with iOS devices?

To start your journey with DiDi, please download and install the DiDi Driver app by following these steps:

  1. Tap the app store icon in your mobile device and search for “DiDi Driver”.
  2. Select the DiDi Driver icon and tap GET, your device may ask for your app Store password, if so enter the password and the download should start.
  3. When the download is finished, the GET button will change to INSTALL, tap INSTALL and the installation should start automatically.After installation, the INSTALL button will change to OPEN, you may tap the OPEN button to open the DiDi Driver app.
  4. Now you are able to login in or register your DiDi Driver account and start your trip.
How do I download the driver app with Andriod devices?

To enjoy your journey with DiDi, please download and install the DiDi Driver app follow these steps:

  1. Tap the Google Play Store icon in your mobile device and search for DiDi Driver.
  2. Download and install the DiDi Driver app.
  3. Open the app and login in or register your DiDi Driver account and start your trip.
How can I improve my rating?

We asked riders what they appreciate most about drivers, below are things they value most:

  • When drivers are friendly and greet riders when they get in and out of the car
  • When drivers offer to assist riders with luggage, without having to ask
  • Riders really enjoy being offered treats such as chewing gum, water and charging cables during the trip
  • When drivers ask if riders have preferred routes or if they would prefer to follow the GPS
  • Clean and tidy cars with minimal odours—You can also find specific rider feedback in your app, under account and satisfaction rate.
Can I update my bank account information?

Yes. tap the “Account” in the lower right corner on the homepage, tap your profile picture, and tap “bank” to add or edit your card information.For now only one card is allowed to be added.

Can I update my account information?

Yes you can update your name, profile picture, phone number and password in your DiDi driver app.Simply tap the “Account” icon on the lower right corner.Then tap your profile picture to change to a new one; tap “Settings”, followed by “Account Security” t change your password and mobile number.

How do cancellation fees work?

Before your arrival:
1. If you cancel before you arrive at the pick-up point, you are not eligible for a cancellation fee. Your Completion Rate will be affected if you cancel before you arrive at the pick-up point.
2. If your rider cancels the trip 5 minutes after you have accepted the trip request, you will be eligible for a cancellation fee.

After your arrival:

3. After your arrival, you become eligible for the cancellation fee if the rider cancels the trip.
4. Once you have arrived at the pick-up point, and you have waited for 3 minutes or more, you may cancel the trip without affecting your Completion Rate and you will be eligible for the cancellation fee.
5. If you cancel within 3 minutes of your arrival at the pick-up point, you will not be eligible for the cancellation fee and your Completion Rate will be affected.

Note if there is a significant discrepancy between the arrival point and the actual pick-up point, the trip and your account will be reviewed.

If you believe that you are eligible for a cancellation fee, please report this to our team by tapping “Unsolved” below or email customer service team by tapping “E-mail Service Centre” on Account > Service Centre > E-mail Service Centre.

NEED
HELP?

EMAIL US

help.driver@au.didiglobal.com 

MAIL US

PO Box H117, Australia Square NSW 1215

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