Your safety comes first.

We continually improve our service and safety standards to ensure an enjoyable rideshare experience for both riders and drivers.

Safety Features

The safety of our users is our top priority. While you are on the road it is important that you feel at ease while driving. 

Facial Verification

Facial verification is used to secure your account against any unwanted activity. This matches a picture of you against your profile picture to make sure that it is you logging into your driver account and not someone else.

Preview Rider

Get to know your rider before accepting the trip by viewing their star rating.

Preview Destination

Before accepting a trip you can preview the destination to make sure you know where you are going at all times.

TripCheck

If anything unusual is detected during your trip you will receive a notification. If there is a problem our safety toolkit and SOS button will be made available to you.

Share trip

Our live GPS tracking allows you to share your trip with your Trusted Contacts. This can be found in the Safety Toolkit.

Unmatch riders

If you think that any of your riders were not up to standard you can now unmatch with them so you will never receive a trip request from them again. Please remember if there was a serious incident to report it to us.

Private Numbers

When a rider and driver contact each other regarding a trip, whether that be before or after, both phone numbers will be anonymised.

SOS button

With the tap of a button, you can contact law enforcement and emergency services. Your location details will also be shown in-app for easy reference.

24/7 Incident Response Team

If you ever feel unsafe during a trip, you can get in touch with our Incident Response Team for immediate assistance.

 

Trusted Contacts

Add your family and friends as Trusted Contacts to track your live location in a single tap.

 

Driver Fatigue Prevention

To help keep everyone safe on the road, drivers are prompted to take a break after 8 consecutive hours of driving.

 

 

TripChoice

This feature allows female driver-partners the choice to be matched with only female riders. 

 

 

Exceeding Local Government Regulations

DiDi enforces all local government regulations. All drivers must pass numerous document verifications and the required background checks including being accredited to drive in the state they are driving in. There are limitations in the DiDi app to how many hours a driver can be driving for to combat driver fatigue. All vehicles must not exceed the set age of the state they are driving in and must pass an initial inspection and their yearly check-ups.

Partnering up with Law Enforcement

DiDi will assist law enforcement agencies with all investigation requests. Helping the police helps to keep our community safer.

Community guidelines

We want to look out for each and every member of our community. The following guidelines are meant to ensure that drivers and riders will feel safe, respected, and at ease while using the DiDi app.

Listening to our Community

Our community is powered by self-reflection. We are always looking for opportunities to improve. We use such listening tools as regular safety surveys, our customer service channels, the Driver Advisory Council, focus groups and other research methods to ensure the features and procedures we create are fit for you. You can even click here to provide feedback!

How we handle safety incidents

We take all reports of safety incidents seriously. Our dedicated 24/7 Incident Response team was designed to assist whenever required and make decisions that keep our community safe. This team has been specifically trained to handle all types of cases with fairness, empathy and care. Our 24/7 Incident Response team performs full investigations to ensure fair and logical resolutions are met.