FAQ 3
Ensuring a better journey

Safety and respect for all

Treat everyone in the DiDi community as you would like to be treated yourself: with respect.

The DiDi community is remarkably diverse and chances are you will encounter people who might not look like you or share your beliefs. Please respect those differences. 

This is important in maintaining a safe and enjoyable experience for both riders and drivers, and fostering an environment of mutual respect.

At DiDi, we believe that everyone should feel supported and welcomed when interacting with others in our community.

The actions you take while using the platform can have a significant impact on the safety and comfort of others. 

 

Courtesy matters

Be courteous and behave decently towards other people when using DiDi and interacting with others in our ride sharing community just as you would in any public place.

We know most riders show their drivers the respect and courtesy they deserve. Unfortunately, some riders do not show courtesy or good behavior whether it’s leaving rubbish behind inside the vehicle, throwing up in the back seat after too many drinks, or asking a driver to speed so they can get to a meeting on time. 

This kind of poor behaviour is not fair on the driver, which is why a Rider’s account may be suspended from the platform if a Rider has been found to have acted inappropriately or against DiDi’s community guidelines. 

For a comfortable ride, ensure that you regularly maintain good hygiene and clean your vehicles regularly. For DiDi COVID-19 Guidelines, click here.  

 

No place for aggressive, confrontational, or harassing behaviour 

Do not use language, make gestures, or take actions that could be disrespectful, threatening, or inappropriate. 

It is also a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs. 

 

Help make a better journey

Everyone has a role to play in helping to create a safe environment and a better journey in the DiDi platform.  

If you experience any inappropriate behaviour, do report it. 

DiDi Incident Response Team is available 24/7.  

If you ever feel unsafe during a trip, tap the SOS button to contact emergency services.