Dynamic Cancellation Fees
How do they work?
Dynamic Cancellation Fees are calculated based on the distance and time travelled by the driver to reach the intended pickup point.
We’ve created this feature to compensate drivers affected by cancellations more fairly.
THE RANGE OF CANCELLATION FEES:
DiDi Express Ride: $7.00 – $12.00
DiDi Max Ride: $9.00 – $12.00
This means that if a cancellation occurs, instead of receiving a flat rate, you may be compensated a fee that better reflects your efforts. Please note, 100% of all cancellation fees go directly to drivers.