What is DiDi Share?
DiDi Share is currently our lowest fare ride option, being up to 35% cheaper than DiDi Express. When you request a DiDi Share ride, we’ll match you with another person travelling in the same direction as you. If we are unable to match you to other riders, you’ll receive a ride all to yourself at a fare that is up to 10% cheaper than DiDi Express.
How many people are allowed on a DiDi Share ride?
DiDi Share rides are currently limited to two passengers who must sit in the back seats. This means that you can bring up to one rider along with you in a DiDi Share trip. If you are requesting a ride for more than two people including yourself, please request a trip using DiDi Express or DiDi Max instead.
When and where is DiDi Share available?
DiDi Share is currently only available in a designated area in Brisbane between 6:00 to 22:00 (6am-10pm).
The designated area of Brisbane is set out below:
How long will it take to match with other riders?
Our algorithms will take up to 2 minutes to match other riders with the same route on your DiDi Share trip.
What happens when I can’t get matched to another Share rider?
If we are unable to match you to other riders requesting a DiDi Share trip along your route you’ll receive a ride all to yourself at a fare that is up to 10% cheaper than DiDi Express.
How to request a DiDi share?
Ordering a DiDi Share is almost the same as ordering a DiDi Express. Simply:
Step 1: Enter your destination into the ‘Where to?’ bar
Step 2: Select ‘DiDi Share’ as your DiDi ride option by swiping along the bottom of the screen
Step 3: Confirm how many seats you need in the DiDi Share (up to 2 per passenger)
Step 4: Walk a short distance to a designated pickup point. You’ll get directions in the app to follow. To help make the trip smooth for all, allow yourself extra time to get there a few minutes early.
Frequently Asked Questions
Can I cancel my DiDi Share trip after I requested it?
If you cancel the DiDi Share trip once your driver has arrived at the pickup location, a Cancellation Fee may apply.
A Cancellation Fee will apply when:
- You cancel the trip 5 minutes after a driver has accepted your request
- The driver has already arrived at the pickup location when you cancel the trip
- The driver has already waited for 3 minutes or more at the pickup point and they cancel the trip
A Cancellation Fee will not apply when:
- You cancel the trip within 5 minutes of the driver accepting your request
- The driver cancels before he/she arrive
- The driver has waited for less than 3 minutes at the pickup location and cancels the trip
If you’re running a little late, we recommend you contact the driver and let them know as soon as possible.
Can I change my pickup location and how far do I need to walk?
Unfortunately, you can’t change the pickup location once the driver accepts your DiDi Share request, so be sure to check that you’ve entered it correctly.
It will only take a few minutes to walk to the designated pickup spot that’s not far from your original request pickup location. It is recommended that you arrive at least a few minutes early at the pickup location before your driver arrives for a smooth pickup.
Can I request a DiDi Share with a friend?
You can request a DiDi Share with your friend by adding one more rider while requesting the trip. DiDi Share only allows up to two riders with one request, including yourself, and you must both sit in the back seats. The fare will be slightly higher if you request a Share ride for two.
Please note that your driver may cancel your trip if there are more riders than the number of riders you’ve requested while booking the ride.
Can I bring my pet with me while requesting a DiDi Share?
Pets are not allowed on DiDi Share trips, except for service animals.
Can I change my route or destination during the DiDi Share trip?
To ensure an efficient route for all riders, you cannot change your route or destination during a DiDi Share trip. If you feel that you might have the need to change the route during the trip, you should consider booking a DiDi Express ride instead.
If my driver picked me up first, will I be the priority one to drop off?
Our smart algorithm will plan the most efficient route for all the riders on the same DiDi Share trip. This means that you may not be the first to be dropped off, even if you were the first to be picked up.
Can I bring any luggage with me on a DiDi Share trip?
While you can bring luggage with you on a DiDi Share trip, it is strongly recommended that you order a DiDi Express or DiDi Max service if your luggage may inconvenience other riders. If your luggage cannot fit in the car, your driver may need to cancel your trip.
How many riders will be picked up on the same DiDi Share trip?
During a DiDi Share trip, other riders who are travelling in the same direction will be picked up and dropped off. We will use the most efficient route for picking up and dropping off riders.
Riders can request a DiDi Share trip just for themselves, or opt to bring a friend. The maximum limit per request is 2 riders. Each DiDi Share ride will have a maximum of 3 people in the car, including the driver.
Who pays for the tolls during a DiDi Share trip?
You will not have to pay for the toll. DiDi will cover the cost of a toll during a DiDi Share trip.
🙋 Have more questions or feedback? Contact our Customer Support team 24/7 and we’ll be able to help!