Your safety comes first.
We continually improve our service and safety standards to ensure an enjoyable rideshare experience for both riders and drivers.
The safety of our users is our top priority. While you are on a DiDi trip, wherever you are going you should always know that we have your back.
With the tap of a button, you can contact law enforcement and emergency services. Your location details will also be shown in-app for easy reference.
If you think that any of your drivers were not up to standard you can now unmatch with them so your trip requests are never dispatched to them again. Please remember if there was a serious incident to report it to us.
Our live GPS tracking allows you to share your trip with your Trusted Contacts. This can be found in the Safety Toolkit.
When a rider and driver contact each other regarding a trip, whether that be before or after, both phone numbers will be anonymised.
Facial verification matches a picture of your driver against the approved profile picture to make sure that it is not someone else driving.
To protect your personal information, your specific pick up and drop off addresses are hidden after the trip finishes.
If anything unusual is detected during your trip you will receive a notification. If there is a problem our safety toolkit and SOS button will be made available to you.
To ensure all DiDi driver-partners are of the highest quality, they’re required to pass a series of safety verifications and background checks prior to driving.
Exceeding Local Government Regulations
DiDi enforces all local government regulations. All drivers must pass numerous document verifications and the required background checks including being accredited to drive in the state they are driving in. There are limitations in the DiDi app to how many hours a driver can be driving for to combat driver fatigue. All vehicles must not exceed the set age of the state they are driving in and must pass an initial inspection and their yearly check-ups.
Partnering up with Law Enforcement
DiDi will assist law enforcement agencies with all investigation requests. Helping the police helps to keep our community safer.
Our community is powered by self-reflection. We are always looking for opportunities to improve. We use such listening tools as regular safety surveys, our customer service channels, the Driver Advisory Council, focus groups and other research methods to ensure the features and procedures we create are fit for you. You can even click here to provide feedback!
How we handle safety incidents
We take all reports of safety incidents seriously. Our dedicated 24/7 Incident Response team was designed to assist whenever required and make decisions that keep our community safe. This team has been specifically trained to handle all types of cases with fairness, empathy and care. Our 24/7 Incident Response team performs full investigations to ensure fair and logical resolutions are met.